Call Center Systems & Operations
David is the Chief Advisor of IT & Data Strategy at Scale Physician Group. He has served as a senior executive for a number of health care and related organizations. As the interim CIO and senior technology leader for several physicians, he has led provider organizations across the country in a variety of markets. He brings deep expertise in technology architecture, information systems planning, strategic technology deployment, operational and business process improvement, application development and implementation, business sourcing services integration, organization development, and change management.
Rich is the Chief Advisor of IT Systems and Call Centers at Scale. He has over 25 years of IT leadership experience in the healthcare industry – principally servicing payers and associated provider groups – with a proven track record of building, motivating and leading IT organizations that achieve aggressive goals with limited resources.